Going from free to paid is unforgivable

There’s a message in here for internet businesses.

During World War II the Red Cross gave free coffee and donuts to US soldiers.

Then in 1942 they started charging for the donuts. It created bad feeling that has lasted 70 years despite offering backing down and offering the donuts for free.

The Cost Of Free Doughnuts: 70 Years Of Regret from NPR radio.

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